Return policy

What You Can Exchange or Return
PAPFAR unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace or refund you for any defective items you wish to return.

If you're unsatisfied with the fit, quality, color, or size of an item you may return it and choose an item in another size or color. We will gladly replace any item that you're not completely happy with. 

Please note the following limitations:
Item must be returned within 45 days from date of purchase. intimates and socks cannot be returned unless defective. Items that have been laundered or altered in any way cannot be accepted for exchange or return.
            
           

Did you change your mind?

If you simply wish to exchange or return an item for any reason (see limitations above), you are responsible for return shipping charges, but we will ship you a replacement item with no additional shipping charge.

Example:

You decide you don't like the style, fit, or color. You decide you just don't want the item for whatever reason.

 

What to do:
1.Form a letter to us. Remember to indicate the style, color, and size of your desired replacement item(s).
2.Place the item(s) you wish to return in a suitable box or envelope with the letter.
3.You are responsible for return shipping charges. We recommend you use priority mail or a carrier that provides tracking. PAPFAR is not responsible for lost shipments.

Did we make a mistake?

Hey, we're not perfect...
If we make a mistake with your order, we will take care of return shipping and send you a replacement item with no additional charge for shipping.

Example:

Item shipped does not match the style, size, or color you ordered. Item shipped is defective in workmanship.

What to do:
1.Email our customer service department customerservice@papfar.com.
2.Customer service agent will process your request and assist you with return shipping.
3.Form a letter to us. Remember to indicate the style, color, and size of your desired replacement item(s).
4.Place the item(s) you wish to return in a suitable box or envelope with the letter.
           

When the returned item is received, we immediately process a new order for your replacement item, and ship it to you with no additional shipping charge. You may see a new charge on your credit card statement, but the value of your returned item will be credited back when our Returns Department has completed processing your return (usually within 2 weeks).

If you request a refund:
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 2 weeks).